Contact Us & FAQs

need to drop us a line?

feel free to use the message box or emails below and we will get back to you as soon as we possibly can! we are a (very!) small family business, just a mom and a dad most of the time, so a response can sometimes take 24 hours or so. to speed things along, check out the frequently asked questions below, if we think this answers your inquiry, we reserve the right to politely ignore you (but we still love you!)

Answers to Frequently Asked Questions:

Q: When will my package ship? I need my shades!

A: We ship within 1-2 business days after receiving your order, and most packages take 2-4 days to reach US addresses. Orders placed on Fridays or weekends will ship Monday-Tuesday. We have a long standing daddy-daughter Friday afternoon tradition - family first!! During high volume times like site-wide promotions or busy Spring months, order processing can take an extra day or two. Thanks for understanding.

 

Q: I need to return my super sweet shades for some crazy reason, what do I do?

A: No problem, it happens. We take returns within 30 days of purchase. follow the easy returns link at the bottom of the homepage, under the "contact us" drop down, or click here. We are a small company, so unfortunately can't afford to offer free return shipping, so your refund will deduct the shipping fee - but you will only be charged for the actual postage cost (usually a couple dollars within the US)! If you want to draw a smiley face on the invoice when you return it to make us feel better we would appreciate it.

Q: I need to return my super sweet shades for some crazy reason but I live outside of the United States, what do I do?

A: Unfortunately, our easy returns portal only handles US returns - it's just not smart enough to handle the rest of the world I guess. Sorry about that, but you can still do a return if you are ok with paying the shipping back to us - wish we could afford to offer free return shipping, but we have kids to feed! simply send your return items (with invoice and a note as to which items to refund) to:
Roshambo Baby
1487 Poinsettia Ave. Ste 125

Vista, California, USA 92081

Q: I live outside the US (including Canada), will I have to pay customs or duty on my shades?

A: Possibly, we make no representations about whether your country might charge customs or duty and we are not responsible for any customs fees. It may be worthwhile to do a little research on your end to see if customs fees might apply for a product coming from the United States (manufacturing origin of Italy).

Q: I need to exchange my super sweet shades because a different size will fit me or my kiddo better.

A: No problem. basically, our exchanges are a return (using the easy returns link under the contact us tab) and a new purchase of the size you want. doesn't make sense? email helpme@roshambobaby.com and we'll send you more complete exchange directions.

Q: What is the difference between standard lens and polarized?
A: polarized lenses block the same amount of UV rays as our regular lenses (100% UVA/B and C rays, tested and certified to US and international standards, shatter/impact resistant) HOWEVER, polarized lenses have an extra glare-reduction function. The anti-glare polarized coating reduces eye strain by cutting glare from the sun and reflective surfaces. This is most useful in high glare environments like on the water, snow, direct sun (desert environments for example). Polarized lenses are most advantageous for adults and active kids that are outside a lot, but reducing eye strain is always a good long term eye health benefit!
Q: I lost or scratched the heck out of my baby/junior lens(es). how do I get a free replacement?

A: we have replacement lenses available (for free!) on our website. all you have to do is pay shipping and handling charges (sorry, that's how the world works!). you can find them on the "replacement lenses" link under the Shop tab. make sure add the correct size you need from the right page (baby, toddler or junior). to get them for free, use the secret code we give you on your invoice. shhh... don't tell anyone :)

Q: can i put a prescription in my shades?

A: YES! we now offer a super fast, super affordable prescription fulfillment service right on our website! if you want to do it yourself, that's fine too: all of our frames are prescription friendly, meaning your local optician/optometrist can put your prescription in the frame in a new clear or tinted lens. availability and cost to do that depends on your particular circumstances (how thick the lens in, insurance, etc).

Q: Do you offer a military, first responder, or teacher discount?

A: YES! just email a photo of your ID, badge, or certificate to helpme@roshambobaby.com and we will respond with a discount code!

Q: My shades show they are delivered but they have not arrived yet. What do I do?

A: If a package is marked as “delivered” by the USPS it is your responsibility as the recipient to track it down with your local post office. Please be sure to check around your home/yard as well as check with your neighbors. You’d be surprised how many packages are left inside open garages, behind gates, or under patio furniture. The best luck with packages marked as delivered is to speak with your local post office and the actual person that handles your mail. Our mailers are unique and branded so they can often remember where they were placed. 

It is common for packages to halt movement in a distribution center and/or post office, please allow 10 additional business days for a package to begin moving again. Once a package has not moved for more than 10 business days we can send out a replacement. 

Q: I live outside of the United States. Do I have to pay customs and taxes?

A: Possibly. Items shipped outside of the US may be subject to import duties, taxes and/or charges which were not included in total cost of your order. Such fees are not charged by ro•sham•bo baby, nor are we responsible for any fees incurred. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

Q: What are Screen Time Blue Light Blocker Lenses?

A: Screen Time Blue Light Blocker Lenses, also known as AVN lenses, block harmful blue light rays cause by electronic screens. They protect the eyes from these harmful rays and reduce strain and stress on yours and your child's vision. To learn more about them, review our product description.

Q: I want to wholesale your shades, how do I do that?
A: you're awesome. go to the wholesaler application link under "contact us" and follow the instructions to set up an account. this will allow you to place smaller wholesale orders right through our website.
Q: my toddler refuses to eat broccoli, what do I do?
A: give him ice cream.